Shipping policy

We strive to provide transparent and competitive shipping rates for all domestic orders within the United States using UPS. Please review the following information regarding our shipping policies.

1. Shipping Rates

Our shipping rates are calculated based on the weight and dimensions of your package, as well as its destination. UPS uses a zone-based pricing structure, meaning costs vary depending on the distance between the origin and destination.

2. Delivery Time Estimates

UPS offers several service levels, each with estimated delivery times:

  • UPS Ground: Typically 1-5 business days, depending on distance.
  • UPS 2nd Day Air: Guaranteed delivery by the end of the second business day.
  • UPS Next Day Air: Guaranteed delivery by the end of the next business day.

Important Note about Weekends: UPS does not consider Saturday or Sunday as standard business days. Next Day Air orders shipped on Friday will typically arrive on Monday.

Important Note about Fulfillment: These delivery estimates are provided by UPS and are subject to factors outside our control, such as weather or unforeseen circumstances. These estimates do not include our fulfillment time, which is typically 1-3 business days.

3. Additional Charges and Fees

UPS may apply additional charges and fees for certain services or requirements, including:

  • Residential Delivery Surcharge
  • Delivery Area Surcharge (for remote or less accessible areas)
  • Oversize Package Surcharge
  • Address Correction Fee (for incorrect or incomplete addresses)

These fees are determined by UPS and are subject to change. We will do our best to inform you of any applicable additional charges.

4. Free Shipping Offers

We may occasionally offer free shipping promotions. These will be clearly communicated on our website or through other marketing channels and may be subject to specific terms and conditions, such as minimum order amounts or product eligibility.

5. Order Tracking

Once your order ships, you will receive an email notification with a tracking number so you can monitor its progress online. Please allow 48 hours for tracking information to become available.

International Shipping

For international shipping inquiries, please contact us at support@JamesAlexanderPaint.com.

Order Status

You can track your order's status using the tracking number provided in your shipping confirmation email. For questions or concerns, please contact us at Support@JamesAlexanderPaint.com with your name and order number.

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