Find quick answers about our products, prep and orders. Choose a topic:
Limewash FAQ
What limewash is, which surfaces it works on (brick, stone, drywall, fireplaces, bathrooms), how to apply it, how much to buy, washes, custom colors, cleaning and touch-ups.
See answers →Modern Lime Paint FAQ
How lime paint differs from limewash, primer, coats, coverage, tools, finish and colors.
See answers →Venetian Plaster FAQ
DIY application, primer, knives, coats, drying, burnishing, sealing, bathrooms and coverage.
See answers →Thrive Natural Interior Paint FAQ
Our plant-based paint: zero VOC, nurseries and sensitive homes, washability, primer, coverage, drying times and colors.
See answers →Prep, Primers & Sealers FAQ
Which primer you need, drywall and painted walls, glossy surfaces, Densifier vs. sealer, washability, touch-ups and brushes.
See answers →Ordering, Shipping & Returns FAQ
Shipping areas and times, cold-weather shipping, order status, damaged orders, returns, samples, freight orders, trade accounts and rewards.
See answers →Still have a question?
Our team is happy to help, Monday–Friday, 8 am–4 pm CST, at Support@JamesAlexanderPaint.com or 855-695-5333.
